Reference

How betsmove Handles Your Personal Data

This Privacy Policy explains exactly what personal data betsmove collects from you, why we collect it, how we store it securely, and what rights you hold over it.

Data collected only for account operationsEncryption on all stored personal recordsYour right to access, correct or delete dataNo third-party sale of your detailsContact us any time to exercise your rights
betsmove How betsmove Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about how we handle your personal data, want to request a correction, or need to ask us to delete your account information, our privacy support team is reachable…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email and a brief description of what you need so we can respond accurately and promptly.
Live Chat Support Start a live chat session through your logged-in account dashboard. Our support staff can raise a formal privacy ticket on your behalf and give you a reference number to track progress.
Account Settings Panel Some data corrections — display name, contact number, preferred language — can be made directly inside your account settings without contacting support at all, giving you immediate control.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

We have built our data-handling practices around the principle that your personal details exist to run your account — nothing more.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your browser or app and our servers travels over TLS 1.3, preventing interception during payment flows via UPI, Paytm or PhonePe.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through the banner that appears on your first visit or via your browser settings at any time.

Account Security Measures

Your account is protected by password hashing and optional two-factor authentication sent to your registered mobile number. We never store your raw password and require re-authentication before any withdrawal is processed.

Data Retention Periods

We keep your account data for as long as your account remains active and for a defined period after closure as required by applicable law. Transaction records linked to UPI or Paytm are retained for the minimum period mandated by financial regulations.

Who Has Access to Your Data

Access inside betsmove is limited to staff whose role requires it — account verification, finance and security teams. We share data with payment processors such as UPI networks only to complete transactions you initiate. We never sell your data.

Requesting Changes to Your Data

Write to our privacy team with your account email and a clear description of what you want corrected or removed. We will confirm receipt within 48 hours and complete the action or explain any legal reason we cannot within five business days.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about data collection, storage, your rights and how to get in touch. If your question is not covered here, reach out to our privacy support team directly and we will respond within five business days.

We collect your name, email address, mobile number and date of birth during registration. If you deposit via UPI, Paytm or PhonePe, we also receive the transaction reference and the identifier tied to your payment method, used solely to process and verify your transaction.

We share data only with the payment processors needed to complete your deposits and withdrawals — UPI networks, Paytm or PhonePe as applicable. We do not sell, rent or trade your personal details to marketing companies or unrelated third parties under any circumstances.

Send a data-access request to our privacy support email with your registered account address and we will compile and send your data within five business days. You can also raise the request through live chat and receive a tracking reference immediately.

Yes. Submit a deletion request via email or live chat. We will remove your personal profile data after your account is closed, subject to retention periods required by applicable financial regulations. We will notify you when deletion is complete or explain any limitation.

Transaction records — including UPI, Paytm and PhonePe deposit and withdrawal logs — are kept for the minimum period mandated by applicable financial and anti-fraud regulations. After that period, records are securely deleted from our production systems.

We use essential session cookies to keep you logged in and performance cookies to measure page load times. A cookie preference banner appears on your first visit. You can change your choices at any time through the banner or your browser's privacy settings.

Contact our privacy team by email or live chat and describe your concern in detail. We take data-handling complaints seriously and will investigate within five business days, providing you a written response with our findings and any corrective action taken.