Reference

Legal rules before you join

Our legal page puts account terms, privacy handling, cookie choices and India access rules in one place before you open your account.

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CONTACT ROUTES

Legal help for account records

Legal questions need a clear route because account access, payment records and privacy requests often need different checks.

Terms and access questions Write to support if you want clarity on account terms, eligibility wording or a restriction message. We check your account region, login record and current policy text before replying with the next step.
Privacy and data requests Use the privacy contact path for access, correction or deletion requests linked to your account data. We verify account control first, then explain what can be changed, retained or removed under applicable law.
Payment record disputes For UPI, Paytm, PhonePe or Google Pay record issues, send the transaction reference, date and account email. We compare wallet logs with provider status before giving a written response.
DATA CONTROLS

How legal requests are handled

We treat legal requests as account-sensitive work, not general chat. That means we check identity, keep request history, limit internal access and reply through account-linked channels where possible.

Data collection

We collect account details, login records, wallet movements, device signals and support messages to operate the account and meet legal duties. We do not ask for unnecessary banking secrets in support conversations.

Cookie choices

Cookies help keep sessions active, remember language choices and measure page use. You can change browser settings, but some legal acceptance records and security checks may still be needed for account access.

Account security

Legal changes to email, phone, password or withdrawal details require account checks. If a request looks unusual, we may pause the change until you confirm control through an approved contact channel.

Record retention

We retain some account and payment records after closure where law, dispute handling or payment reconciliation requires it. When retention is no longer needed, we remove or reduce personal detail where practical.

Correction requests

If your name, phone, email or address record is wrong, contact support with the account email and the requested correction. We may ask for matching proof before updating legally sensitive fields.

Internal access

Only team roles that need a record for support, payments, security or legal handling can view it. Access is logged so we can check who handled a request when a dispute arises.

Legal answers for your account

These answers cover the legal topics you may want to check before opening or using an account: eligibility, consent, privacy rights, cookies, payment records and how to contact us. They are written for India and should be read with the current terms displayed on this page.

Access depends on local law and is available where local law permits. If your location, age proof or account checks do not meet our rules, we may restrict registration, login or wallet use.

By opening an account, you accept the terms shown on this page, the privacy wording and cookie handling that applies to the service. You also agree to provide accurate account and verification details.

Send a privacy request through the account-linked contact path and include your registered email or phone. We verify control first, then share the records we can provide under applicable law.

Yes, you can request a correction if an account record is inaccurate. For legal fields such as name, phone or payment identity, we may ask for matching proof before making the change.

UPI, Paytm, PhonePe and Google Pay records may be kept for reconciliation, dispute handling, fraud checks and legal reporting. We keep what is needed and restrict access to relevant team roles.

Cookies record sessions, preferences and acceptance events, including when you agree to policy wording. You can adjust browser settings, but some account security and consent records may still be required.

Start with support using your account email, the issue date and any payment or login reference. If the matter involves privacy, ask for the privacy contact path so it reaches the right team.

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